Shop Policies

HOW TO PLACE ORDER

Kindly place your order on the Order Form & we will get back to you as soon as possible. If you did not hear from us within 3 days, kindly email us at orientalsparkles@gmail.com

DESIGN & REMAKE

Only 1 of each design. REMAKE IS POSSIBLE depending on the availability of materials.. Discount is not applicable for remake items. Kindly note that remake items will be slightly different due to shape & colour of the beads/gemstones. And we also do customization and bulk orders.

TERMS & CONDITIONS

We do not accept refunds. If you have any queries, kindly ask us prior to purchase.

RETURNS POLICY
All sales are fnal.
All payments to be made within 3 days. Upon receipt of payment, items will be delivered within 3 days. If you have any problems regarding the payment, kindly contact us A.S.A.P. If we have not heard from you within 3 days of purchase confirmation, the item will be open for sale to another interested party. Any enquiries, please email to orientalsparkles@gmail.com

PAYMENT
Via Maybank Bank Accout / CIMB Bank Account / Paypal
( Accounts detail will only be given to interested buyer)

Kindly email the bank-in slip/online acknowledgement to us upon payment. Please pay the exact amount as we will not refund the balance via post. If you wish us to transfer the balance of money via internet banking, RM2 will be deducted from the total of change if the banks are not the same as ours, ie, Maybank & CIMB.


DELIVERY

WEST MALAYSIA

Poslaju - RM6.50 

Registered Mail - RM3.50 ( no giftbox )

EAST MALAYSIA
Poslaju - RM7.50 

Registered Mail - RM4.50



CASH ON DELIVERY
( Temporarily unavailable due to our busy schedule. )